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Let’s get in touch

Say hello with us!

Phone 077 8363 824
Email hello@biketaxi.lk
Office Old Cinema Road, Akkaraipattu.
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You can reach us anytime

By contacting us, you agree to our Privacy Policy and Terms of Service - Riders and Cookie Policy and Terms of Use - Drivers and Safety

Find Your Answers Fast

If you lose an item during your ride, you can contact our customer support team. We’ll help you get in touch with your driver and assist in recovering your belongings.
Yes, you can cancel your ride at any time before the driver starts the trip. If you cancel after the ride has begun, a small cancellation fee may apply.
Once you book a ride, you’ll receive real-time tracking of your bike and the expected time of arrival through the app. You can monitor your driver’s progress as they approach your location.
Yes, safety is our priority. Our riders are experienced, and our bikes are regularly maintained. All our drivers are required to wear helmets, and we strongly encourage passengers to wear helmets as well for added safety.
We offer multiple payment methods, including cash on delivery, mobile wallet payments, and credit/debit card payments. You can choose your preferred payment option when booking the ride.
You can book a ride through our easy-to-use mobile app, available on both Android and iOS. Simply enter your pickup and drop-off locations, and we’ll match you with a nearby driver.
While our primary focus is short-distance rides within the city, we do offer long-distance services depending on availability and demand. You can check the app for long-distance options.
Yes, all our drivers undergo a thorough background check and training to ensure they provide safe and reliable service.
Yes! If you own a bike and have a valid driving license, you can apply to become a driver partner with BikeTaxi.lk. Visit our website or app for more information on how to sign up.
In the rare event that the bike is damaged during your ride, the customer support team will investigate the issue and work with you and the driver to resolve it. Liability may depend on the circumstances.
Yes! We regularly offer discounts and promotions through the app. Be sure to check for available offers before booking your ride.
You can reach our customer support team through the app or by calling our dedicated helpline on +94 77 8363824 or at hello@biketaxi.lk during working time.
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