Effective Date: January 1, 2025

BikeTaxi.lk ("we," "our," or "us") values your trust and is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our ridesharing services, website, and mobile application (collectively, the "Services").

By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not use our Services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name

• Phone number

• Email address

• Profile picture (optional)

• Government-issued Driving License (if required for verification for Drivers)

• Government-issued National Identity Card (if required for verification for Riders & Drivers)

b. Location Information

• Real-time location data from your device (with your consent)
• Pickup and drop-off locations

c. Usage Information

• App usage statistics
• Log data such as IP address, device type, and operating system

d. Payment Information

• Bank account or payment card details
• Transaction history

e. Driver Information (if applicable)

• Driver license details
• Vehicle registration and insurance documents
• Background verification details

f. Other Information

• Feedback, ratings, and support inquiries

2. How We Use Your Information

We use your information to:

1. Provide and improve our Services.
2. Facilitate ride bookings and payments.
3. Verify your identity and ensure the safety of users.
4. Communicate with you regarding your bookings or account.
5. Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We may share your information with:

a. Drivers and Riders

• Drivers and riders will see limited information about each other, such as name and pickup/drop-off locations.

b. Service Providers

• Third-party vendors who help us provide the Services, including payment processors and customer support.

c. Legal and Regulatory Authorities

• When required to comply with the law or protect our rights and safety.

d. Business Transfers

• In the event of a merger, acquisition, or sale of assets.

4. Your Rights and Choices

You have the right to:

1. Access and update your personal information.
2. Opt out of receiving promotional communications.
3. Request deletion of your account and data.
4. Withdraw consent for location tracking.

To exercise these rights, contact us at hello@biketaxi.lk.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services or as required by law. Once the retention period ends, we securely delete or anonymize your data.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enhance user experience.
• Analyze app performance.
• Deliver targeted advertisements.

8. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these entities. Please review their privacy policies before sharing your information.

9. Children’s Privacy

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated policy will be posted on our website with the "Effective Date." Your continued use of our Services constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

BikeTaxi.lk Email: hello@biketaxi.lk
Phone: +94 77 8363824

Thank you for trusting BikeTaxi.lk with your ridesharing needs.